Do you have a signed Embroidery Design Customer Approval Form as one of the required steps in your embroidery job process?
Do you ever finish an embroidery job for a customer only to find out that the colors were not exactly what the customer wanted and then we will not accept it? This is an issue that can be totally avoided. I have also been given repeat orders that were just like the last one, but this time the shirt is a different color and the same colors will not work on this new shirt; now what do you do? Many times your customer will tell you that you can select the right color but that does not mean that they are going to like the colors that you selected. Do not get caught in this trap!
An Embroidery Design Customer Approval Form should be one of the necessary forms that you have in your embroidery business and make sure that you always get your customers approval before sewing out their embroidery design! This is a very important step, whether it is a new order or a repeat order. This is a step that so many embroiderers overlook and do not want to be bothered with, but many get caught with a job that is finished and the customer is not happy with it. This is a huge mistake that can be totally avoided!
An embroidered sample of the finished design, it can be a virtual sample, in the correct colors is a must. If you cannot physically give your customer a sample, email a copy in the correct colors and require that he or she reply back to you with an OK. Print out this OK and file it with your job order.
If you have several color combinations on different colored garments, show him the predominate sample in the correct colors and attach a list all of the color sequences for the remaining combinations on another copy of the approval form. Make sure that your form does include all of these color combinations. This is very important. This can help save you many headaches, time and money. This process will show your customer how organized you are and will help to create confidence in both you and your customer.
Download your copy of the Embroidery Design Customer Approval Form and make copies of it for your future use. If this form does not work for your particular business, create one that will.
The Embroidery Coach